Refund & Return Policy

What happens if something is not right with your order.

We take great care over the quality of every pack that leaves our kitchen. If something is wrong with your order, we will put it right. Because our products are food items, a few special conditions apply to returns, as explained below.

1Nature of Our Products

All Elavarasi Foods products are perishable, sealed artisanal food items. For hygiene and food-safety reasons, we cannot accept returns of opened or consumed products, or returns for change of mind or personal taste preference. Returned food cannot be resold, so replacements and refunds are offered only in the eligible cases listed below.

2When You Are Eligible for a Replacement or Refund

The product arrived visibly damaged, leaking, crushed, or with a torn or tampered freshness seal during courier transit.
You received the wrong product, a wrong quantity, or an item is missing from your delivered order.
The product is past its Best Before date, or too close to it, upon delivery.
There is a genuine, verified quality issue, such as an off or rancid smell, anomalous moisture or softness not caused by post-delivery exposure, or any foreign matter found in the pack.

3How to Report a Problem

Please contact us within 48 hours of delivery by email at orders@elavarasifoods.com or via WhatsApp at +91 94432 10890.

Please provide the following:

Your Order Number and customer name used at checkout.
Clear photographs of the product, the front and back of the pack (showing the batch number and Best Before date), the outer carton and the courier shipping label.
The continuous unboxing video, if you recorded one, especially for transit damage or claims of missing items.
A brief description of the issue encountered.

Please do not discard the product or its original packaging until our team has reviewed your claim. We may request a reverse pickup at our own cost for lab quality inspection.

4How We Resolve Your Complaint

We will acknowledge your complaint within 1 business day and aim to resolve it within 3–5 business days.
If your claim is approved, we will, at our discretion and as far as stock allows, send a free replacement batch, issue a full or partial refund, or provide store credit.
Where a replacement cannot be immediately dispatched, we will refund the full amount paid for the affected product.

5Refund Timeline and Method

Approved refunds are processed within 5–7 business days back to your original payment method (UPI, credit/debit card, net banking, or wallet via Razorpay).
Your issuing bank or card provider may take an additional 3–5 business days to reflect the credited balance in your account statement.
For Cash on Delivery orders, refunds are issued via direct NEFT bank transfer or verified UPI after our customer desk collects your account details securely.
Shipping charges are fully refunded if the issue was caused by our kitchen or courier partners (damaged, wrong, or missing items).
If we are unable to fulfil your order (such as sudden out-of-stock or unserviceable PIN code), you will receive a 100% full refund immediately.

6Failed Payments and Double Charges

If payment was debited from your bank or card but your order confirmation did not generate, the payment gateway typically reverses the amount automatically within 5–7 business days. If you do not see the reversal, please email us with the payment transaction ID and screenshot, and we will promptly trace it with our payment gateway partner.

7. What Is Not Covered Under This Policy

Packs that have been opened or partly consumed without a genuine manufacturing defect.
Snacks stored improperly after delivery (exposed to direct sunlight, open air, or moisture).
Complaints submitted more than 48 hours after courier delivery confirmation.
Minor crumbs or slight natural variations in colour, thickness, and shape (especially handmade Kai Murukku and vegetable crisps made from natural raw produce).
Free gifts, samples, or complimentary promotional inclusions.

8Contact Us for Return & Refund Enquiries

For any return, refund, or quality claim, write to orders@elavarasifoods.com or WhatsApp our support line at +91 94432 10890 (Monday to Saturday, 9:00 AM – 6:00 PM IST).

1Nature of Our Products

2When You Are Eligible for a Replacement or Refund

The product arrived visibly damaged, leaking, crushed, or with a torn or tampered freshness seal during courier transit.

You received the wrong product, a wrong quantity, or an item is missing from your delivered order.

The product is past its Best Before date, or too close to it, upon delivery.

There is a genuine, verified quality issue, such as an off or rancid smell, anomalous moisture or softness not caused by post-delivery exposure, or any foreign matter found in the pack.

3How to Report a Problem

Please contact us within 48 hours of delivery by email at orders@elavarasifoods.com or via WhatsApp at +91 94432 10890.

Please provide the following:

Your Order Number and customer name used at checkout.
Clear photographs of the product, the front and back of the pack (showing the batch number and Best Before date), the outer carton and the courier shipping label.
The continuous unboxing video, if you recorded one, especially for transit damage or claims of missing items.
A brief description of the issue encountered.

Please do not discard the product or its original packaging until our team has reviewed your claim. We may request a reverse pickup at our own cost for lab quality inspection.

4How We Resolve Your Complaint

We will acknowledge your complaint within 1 business day and aim to resolve it within 3–5 business days.

If your claim is approved, we will, at our discretion and as far as stock allows, send a free replacement batch, issue a full or partial refund, or provide store credit.

Where a replacement cannot be immediately dispatched, we will refund the full amount paid for the affected product.

5Refund Timeline and Method

Approved refunds are processed within 5–7 business days back to your original payment method (UPI, credit/debit card, net banking, or wallet via Razorpay).

Your issuing bank or card provider may take an additional 3–5 business days to reflect the credited balance in your account statement.

For Cash on Delivery orders, refunds are issued via direct NEFT bank transfer or verified UPI after our customer desk collects your account details securely.

Shipping charges are fully refunded if the issue was caused by our kitchen or courier partners (damaged, wrong, or missing items).

If we are unable to fulfil your order (such as sudden out-of-stock or unserviceable PIN code), you will receive a 100% full refund immediately.

6Failed Payments and Double Charges