Privacy Policy

1Who We Are

The Data Fiduciary responsible for your personal data is Elavarasi Foods, Sarangi Complex, Bus Stop, Kannamkulangara, Thrissur, Kerala – 680027, India. You can reach our privacy desk anytime at orders@elavarasifoods.com or via phone at +91 94432 10890.

2Information We Collect

• Information you provide directly: Name, mobile phone number, email address, physical delivery and billing addresses, company GSTIN (if you request a B2B tax invoice), order selections, and messages submitted via contact or RFQ forms.
• Payment information: Payments are processed directly through certified RBI-regulated payment gateways (Razorpay). We receive only confirmation of successful payment status and a unique transaction reference. We never store your card numbers, CVVs, UPI PINs, or net banking credentials on our servers.
• Information collected automatically: Technical data including device model, browser type, IP address, pages viewed, time spent on the store, referring URLs, and shopping session data gathered through essential session cookies.
• Communication records: Customer service transcripts, emails, SMS, and WhatsApp order delivery notifications retained for customer satisfaction and service guarantees.

3Why We Use Your Information

• To create and process your order, receive payments, arrange courier dispatch, and send automated live tracking status updates.
• To provide customer support, resolve complaints, and process authorized replacements or refunds.
• To generate statutory GST tax invoices and satisfy statutory legal, accounting, and taxation obligations in India.
• To safeguard our website and customers against payment fraud, spam, or abusive behavior.
• To send you festive pre-order offers and seasonal release notices, strictly where you have provided prior consent. You can opt out at any time.

4Your Consent

We collect and use your personal data on the basis of your explicit consent given when placing an order, creating an account, or submitting an inquiry form, or where processing is otherwise sanctioned by Indian law (for instance, to complete contractual order fulfillment). You may withdraw your consent at any time by writing to our privacy desk.

5Who We Share Your Information With

We never sell or rent your personal data. We disclose information only to vetted third parties who assist in operating our store under strict non-disclosure obligations:

• Courier and Logistics Partners: To print shipping labels and deliver orders to your doorstep.
• Payment Gateways and Banks: To securely authorize charges and process refunds.
• IT & Infrastructure Providers: Cloud hosting, SMS gateways, and Meta WhatsApp Business API for delivery alerts.
• Legal Authorities: Only when strictly mandated by valid law-enforcement orders or judicial summons.

6Cookies and Similar Technologies

Our website uses essential session cookies to remember cart items, authenticate logins, and retain checkout preferences. You can control or clear cookies at any time through your browser settings.

7How Long We Keep Your Data

We retain personal data only for as long as required to fulfill the operational purposes set out in this policy, or as mandated by Indian taxation laws (typically 8 years for tax invoices and accounting records). Thereafter, data is securely erased or anonymized.

8How We Protect Your Data

We employ robust administrative, technical, and physical safeguards, including 256-bit TLS/HTTPS transmission encryption, restricted database role-based access, and continuous server monitoring to prevent unauthorized access or disclosure.

9Your Rights (DPDP Act, 2023)

• Right to Access: You may request a summary of the personal data held about you and how it is processed.
• Right to Correction & Erasure: You can ask us to update inaccurate data or delete information no longer required for legal obligations.
• Right of Grievance Redressal: You have the right to lodge a grievance with our designated Grievance Officer.
• Right to Nominate: You may nominate a representative to exercise your data rights in the event of death or incapacity.

To exercise these rights, email grievance@elavarasifoods.com. We will verify your identity and respond within 30 days.

10Children's Privacy

Our store is intended for adult consumers. We do not knowingly collect personal data from minors under 18 without verifiable parental consent. If you believe a child has submitted personal details, please contact us for immediate deletion.